Refund Policy:

At INSTINCT, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a hassle-free refund policy to ensure your peace of mind.

Eligibility for Refunds:
To be eligible for a refund, the following conditions must be met:
1. The item must be in its original condition and packaging.
2. The request for a refund must be initiated within 28 days of receiving the order.
3. Custom or personalized items may not be eligible for a refund, except in the case of manufacturing defects.

Initiating a Refund Request:
To request a refund, please follow these steps:
1. Contact our customer service team using the contact form alternatively reach out through info@instinctstudio.co.uk.
2. Provide your order number and a detailed reason for the refund request.
3. Our team will guide you through the return process and provide a return shipping label if required.

Processing the Refund:
Once we receive and inspect the returned item, we will notify you about the approval or rejection of the refund. If approved, the refund will be processed to your original payment method.

Please Note:
- Shipping and handling charges are non-refundable, except in the case of an error on our part.
- Refunds for returned items will be issued for the item's purchase price minus any applicable restocking fees (if applicable).
- In the case of a refund for a defective or damaged item, please provide photographs as proof.

We strive to ensure your satisfaction with our products and services. If you have any questions or concerns about our refund policy, please do not hesitate to contact our customer service team. We are here to assist you and make your shopping experience with us enjoyable.

Thank you for choosing INSTINCT, and we look forward to serving you.

Shipping Policy:

For Preorders please see Preorder Policy.

At INSTINCT, we are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. Here are the essential details of our shipping policy:

Processing Time:
Orders are typically processed and shipped within 3 business days after payment confirmation. Please note that processing times may vary during peak seasons and promotional events.

Shipping Rates:
Shipping rates are calculated based on the destination, package weight, and chosen shipping method. You can view the exact shipping cost during the checkout process before making your payment.

Order Tracking:
Once your order is shipped, you will receive an email from the shipping company we use.

Shipping Address:
Please ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delayed or undeliverable packages due to incorrect addresses.

Delivery Delays:
While we strive to ensure timely deliveries, unforeseen circumstances such as weather conditions, customs delays, or other external factors may cause delays. We appreciate your understanding and patience in such cases.

Delivery Confirmation:
Upon delivery, please inspect your package carefully. If the package appears damaged or tampered with, please notify the delivery carrier immediately and contact our customer service team.

For any inquiries or concerns regarding shipping, feel free to reach out to our customer service team at info@instinctstudio.co.uk. We are here to assist you and ensure your satisfaction with our shipping services.

Thank you for choosing INSTINCT. We value your trust and look forward to providing you with a delightful shopping experience.

Privacy Policy

Effective Date: 05/08/23

At Instincts, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our website and services. By accessing or using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect:
We may collect personal information from you, such as your name, email address, phone number, shipping address, and payment details when you register an account, make a purchase, or subscribe to our services.

2. How We Use Your Information:
We use the collected information to:
- Process orders and subscriptions.
- Provide customer support and respond to inquiries.
- Send transactional emails and notifications.
- Improve our website and services.
- Analyze user preferences and behavior to enhance our offerings.
- Communicate promotional offers and updates if you opt-in to receive such communications.

3. Payment Processing:
We partner with secure payment gateways, including Apple Pay, PayPal, and credit card processors, to ensure the safe handling of payment transactions. Your payment information is encrypted and securely processed by these third-party providers.

4. Email Marketing:
If you opt-in to receive marketing communications from us, we may send you promotional emails about new products, special offers, or upcoming events. You can unsubscribe from these emails at any time by clicking the "unsubscribe" link provided in the email.

5. Data Security:
We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

6. Third-Party Services:
We may engage third-party service providers to assist us in various aspects of our operations. These providers may have access to your personal information but are obligated to maintain its confidentiality and use it solely for the purposes specified by us.

7. Cookies and Tracking Technologies:
Our website may use cookies and similar technologies to enhance your browsing experience and gather analytical information. You can modify your browser settings to disable cookies, although this may affect certain website functionalities.

8. Third-Party Links:
Our website may contain links to third-party websites. Please note that this Privacy Policy only applies to Instincts' website. We are not responsible for the privacy practices of external sites, and we encourage you to review their respective privacy policies.

9. Updates to Privacy Policy:
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be indicated at the beginning of the policy.

For any questions or concerns regarding our Privacy Policy, please contact our Customer Service team at info@instinctstudio.co.uk

Thank you for trusting Instincts with your personal information. We are dedicated to safeguarding your privacy and ensuring a secure online experience.

Terms of Service

Effective Date: 05/08/23

Welcome to Instincts! These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website.

1. Use of Website:
a. You must be at least 16 years old to use our website and services.
b. You agree not to use our website for any illegal or unauthorized purposes.
c. You will comply with all applicable laws and regulations while using our website.

2. Account Registration:
a. To access certain features of our website, you may need to register an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
b. You agree to provide accurate and current information during the registration process.

3. Intellectual Property:
a. All content on the Instincts website, including text, graphics, logos, images, and software, is the property of Instincts or in the case of a collaboration has been secured through artistic licensing and protected by copyright and other intellectual property laws.
b. You may not reproduce, modify, distribute, or exploit any content from our website without our prior written consent.

4. User Content:
a. You may have the opportunity to submit content to our website, such as reviews or comments. By submitting such content, you grant Instincts a non-exclusive, worldwide, royalty-free license to use, reproduce, and display the content for promotional and marketing purposes.
b. You are solely responsible for the content you submit and must not violate any third-party rights or post content that is offensive, defamatory, or inappropriate.

5. Prohibited Activities:
a. You agree not to engage in any of the following prohibited activities:
- Attempt to gain unauthorized access to our website or servers.
- Interfere with the functionality or security of our website.
- Transmit any viruses or malicious code.
- Engage in any activity that violates these Terms or applicable laws.

6. Payment and Billing:
a. You agree to provide accurate payment information when making purchases on our website.
b. We may use third-party payment processors to handle transactions. You are subject to their terms and conditions.
c. You are responsible for any additional fees, taxes, or duties associated with your purchases.

7. Termination:
a. Instincts reserves the right to suspend or terminate your account and access to our website if you violate these Terms or engage in any harmful or illegal activities.

8. Disclaimer of Warranties:
a. Our website is provided "as is" without any warranties or representations, express or implied. We do not guarantee the accuracy, completeness, or reliability of the content on our website.

9. Limitation of Liability:
a. Instincts shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or any products or services purchased through our website.

10. Indemnification:
a. You agree to indemnify and hold Instincts harmless from any claims, losses, or liabilities arising from your use of our website or any violation of these Terms.

11. Governing Law:
a. These Terms shall be governed by and construed in accordance with the laws of England.

12. Updates to Terms:
a. We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page, and the effective date will be indicated at the beginning of the Terms.

If you have any questions or concerns regarding these Terms, please contact our Customer Service team at info@instinctstudio.co.uk.

Thank you for choosing Instincts. We hope you enjoy your experience with us!

Intellectual Property Policy

Effective Date: 05/08/23

At Instincts, we respect the intellectual property rights of others and expect our users to do the same. This Intellectual Property Policy outlines the guidelines for using our website and services concerning intellectual property rights.

1. Copyrighted Materials:
a. Instincts respects the copyrights of others and does not condone any infringement. We will respond promptly to any valid notices of copyright infringement submitted in accordance with applicable laws.
b. If you believe that your copyrighted material has been used on our website without authorization, please notify us with the following information:
- Identification of the copyrighted work claimed to have been infringed.
- Identification of the material on our website that is claimed to be infringing.
- Your contact information, including your name, address, telephone number, and email address.
- A statement that you have a good-faith belief that the use of the copyrighted material is not authorized by the copyright owner, its agent, or the law.
- A statement, made under penalty of perjury, that the information in your notice is accurate, and that you are the copyright owner or authorized to act on the copyright owner's behalf.

2. User-Generated Content:
a. Users may submit their own content to our website, such as reviews or comments. By submitting such content, users represent that they have the right to do so and that their content does not violate any third-party rights or infringe any intellectual property rights.
b. Instincts reserves the right to remove any content that is reported as infringing or otherwise violates our Intellectual Property Policy.

3. Trademarks:
a. Instincts respects the trademarks and service marks of others. Unauthorized use of trademarks in a manner likely to cause confusion or deceive consumers is prohibited.
b. If you believe that a trademark is being misused on our website, please contact us with the following information:
- Identification of the trademark or service mark claimed to be misused.
- Description of the manner in which the trademark is being misused.
- Your contact information, including your name, address, telephone number, and email address.

4. Counter Notification:
a. If a user believes that their content was wrongly removed due to a copyright claim, they may submit a counter notification. The counter notification must include the user's contact information, identification of the content that was removed, and a statement that the user consents to the jurisdiction of the court in the user's area.

5. Repeat Infringers:
a. Instincts reserves the right to terminate the accounts of users who are repeat infringers of intellectual property rights.

6. Disputes:
a. If there is a dispute over the ownership or rights to any content on our website, we may remove the content until the dispute is resolved to our satisfaction.

For any questions or concerns regarding our Intellectual Property Policy, please contact our Customer Service team at info@instinctstudio.co.uk.

Thank you for understanding and respecting the intellectual property rights of others while using our website and services.

Preorder Policy for INSTINCT

Effective Date: 09/09/23


At INSTINCT, we understand the importance of providing our customers with high-quality garments while managing our resources responsibly. To ensure we can continue offering our unique products, we have introduced a preorder option for our customers. This allows us to create garments with minimal financial strain while ensuring you receive the products you love. Please read this Preorder Policy carefully to understand the terms and conditions associated with preordering our garments.

Product Availability:
Preorder availability will be clearly marked on our website for eligible products. Not all items may be available for preorder, and we reserve the right to limit quantities.

Order Placement:
To place a preorder, simply add the desired item(s) to your cart and proceed to checkout. Payment will be collected at the time of placing the preorder.

Order Confirmation:
After successfully placing your preorder, you will receive an order confirmation email with details of your purchase.

Estimated Fulfillment Time:
Our garments are produced in partnership with factories, and the fulfillment timeline depends on their production schedule. We anticipate an approximate production time of 4 weeks.

Communication:
Throughout the production process, we will keep you informed about the status of your preorder via email. We will provide regular updates, including expected shipment dates.

Delivery Time:
The delivery time will depend on your location and the chosen shipping method. Please refer to our Shipping Policy for estimated delivery times.

Payment:
When you place a preorder, your payment method will be charged immediately. This secures your order in the production queue.

Returns and Exchanges:
Please refer to our Refund Policy for information on returning or exchanging garments purchased through our preorder program.

Contact Information:
If you have any questions or concerns regarding your preorder or this policy, please contact our Customer Support team at info@insticntstudio.co.uk.

Changes to the Policy:
We reserve the right to update this Preorder Policy at any time to reflect changes in our practices or for legal and regulatory reasons. Please check this policy periodically for updates.

By placing a preorder with INSTINCT, you agree to abide by the terms and conditions outlined in this Preorder Policy.

Thank you for supporting INSTINCT. We appreciate your understanding and trust in our commitment to delivering exceptional garments to you.